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**Deidre Clothing cc Online Store Policy**
**Store Name:** Deidre Clothing cc
**Website URL:** [https://www.deidreco.com/](https://www.deidreco.com/)
**Contact Information:** Email: info@deidreco.com | Tel: +264 64 463 384
**Business Address:** 44 Nathaniel Maxuilili Street, Swakopmund, Namibia
**Return Policy:**
- **Return Period:** 14 days from the date of purchase
- **Conditions for Returns:** Items must not be worn, washed, or altered, and must be in new condition with original packaging.
- **Refund Process:** Refunds for exchanges will be issued in the form of a gift card; no cash refunds will be provided.
- **Exclusions:** Custom clothing items are not eligible for refunds.
**Shipping Policy:**
- **Shipping Methods:** Local shipping is handled by available local shippers, while international shipping is carried out via FedEx.
- **Shipping Times:** Shipping times may vary, ranging from 4 to 10 working days depending on the destination country.
- **Shipping Costs:** Local shipping is free for any order size. International shipping costs are calculated based on FedEx rates. Import duties or taxes are not covered by Deidre Clothing cc.
**Privacy Policy:**
- We collect information required for the payment gateway, but we do not store personal information except for the IP address from the device used for payment and, if you create a profile with us, your profile information.
**Terms and Conditions:**
- **Payment Terms:** Payment is strictly required before delivery.
- **Product Availability:** Products typically ship within 1-3 days, depending on the product.
- **Intellectual Property:** Our clothing patterns and logos are trademarked and protected by copyright.
**Cookies Policy:**
- We have a standard online shop cookie policy in place.
**Customer Support:**
- Our customer support team is available during the working hours of Namibia. You can reach us via email at [https://info@deidreco.com/](https://mailto:info@deidreco.com/), and we aim to respond within 24 hours.
**Social Media and External Links:**
- We cannot be held responsible or liable for social media shares of our products that are not officially shared by us.
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